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Warranty

Effective Jan. -1- 2016

 

Garlock Equipment Co. warrants its equipment to the original purchaser only, against defects in material or workmanship based on normal use or service as follows:

 

One year Bumper to Bumper

Including but not limited to the following: (Basic Frame, Steel fabricated parts, shafts, bearings, and electronic components).

Excluded from Garlock’s equipment warranty are the engines, batteries and tires as these are covered by their respective manufacturer; and all warranty claims should be directed to their local authorized distributor/dealer.

Warranty period begins at the date the unit is first placed into service or shipped from factory. Upon sale or rental of the Garlock’s equipment  from a Garlock distributor, the provided warranty card should be mailed within 10 days, stating date unit placed in service; in the absence of this card on file, the warranty period begins from date unit left factory.

Warranty does NOT apply to defects caused by improper or unreasonable use, damage, including freight damage, accidents, and failure to provide reasonable maintenance or faulty repair made by others; further, warranty is void if the product or any of its components are modified or altered in any way.

Our responsibility under this warranty is limited to replacement or repair (at Garlock’s discretion) of such part or parts, as inspection shall disclose to have been defective, to be performed at Garlock Equipment Company factory at Plymouth, MN or a facility chosen by Garlock Equipment Co..

In no event shall Garlock Equipment Company be liable for incidental or consequential damages of any kind whatsoever. Downtime, overhead and performance penalties are not recognized at any time as part of warranty coverage. Reasonable labor, travel, and diagnostic time will be reviewed for reimbursement.

Mileage will be reimbursed at current government guidelines per mile (domestic 48 states only), and no more than one round trip per claim. Shop Labor will be reimbursed at current Garlock Equipment rates.

Cost of parts shipping will be reimbursed at a “UPS REGULAR” rate only for stock Items, for non-stock items shipping cost will be reimbursed at a “UPS BLUE” rate.

This warranty is in lieu of all other warranties expressed or implied, and all such other warranties are hereby disclaimed including any warranty of merchantability and fitness for a particular purpose.

 

In the event of freight damage, a claim must be filed by the purchaser with the freight carrier. See our shipping return policy.

 

All claim notices to Garlock Equipment pursuant to this limited warranty must be made by completing a Warranty Claim Form which should be emailed to:  customercareorders@plymouthind.com

 

Include 3 photos for your claim:

1. side view of overall machine/product

2. area of defect

3. a photo of the serial number or VIN

(if not applicable include another viewpoint such as front or back view of the machine/product)

You MUST INCLUDE RMA#, or Case# with your e-mail. Download form at bottom of page.