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SHIPPING AND RETURN POLICY (Last Updated: 7/15/2016)

Please read and understand our shipping and return policy prior to placing orders.

SHIPPING:

Garlock Equipment automated shipping from this website ships only to the Lower 48 US States. For International, Hawaii or Alaska shipping, use the "Contact us" link so we can provide you with an accurate shipping quote. Check the item page for availability. If an item availability shows "on order", typical lead time is 2-3 weeks. Due to seasonality, this varies, please check with Garlock Customer Care prior to ordering for a more accurate quote. Partial Orders will not be shipped unless specified by customer. If you require partial shipment, Please contact us. Orders are processed between 8am - 3:30 pm Central Standard Time. Garlock partners with UPS for all non-freight items.

UPS Shipping:

Routing is at our discretion.
Expedited shipping is available for most items. If available, choices will be provided at checkout.
Expedited shipping orders placed after 2 pm CST will be processed the next business day if the item is in-stock.
Typical handling/order processing time for non-expedited orders after receipt is 1-3 days.
An e-mail notification will be sent when your package ships containing a tracking number.

UPS does not deliver to P.O. Boxes.

Freight (LTL) Shipments:

Equipment items typically ship via LTL truck freight.

Carrier is at our discretion.

Typical handling/order processing time for LTL orders after receipt is 1-3 days.

All freight MUST ship to a commercial address. We will not ship freight purchased on the website to a residential address. A contact name and phone number is required. Contact Garlock Customer Care for more information.

Receiving address MUST have:

  • A loading dock
  • A means of unloading (Forklift etc.).

 

Damaged/Missing Items:

It is the responsibility of the purchaser to inspect shipment at the time of delivery. Missing items must be reported immediately upon receipt. Verify items received against the included packing slip. If damage is found, please refuse the shipment or mark the carrier’s paperwork properly to indicate damage. Claims may be denied if damage is not reported at the time of delivery. Shortages or damages MUST BE NOTED on the delivery receipt provided by the carrier at the time of delivery AND Garlock Must be contacted within 24 hours.

Returns:

For item returns you must contact Garlock Customer Care for an RMA # PRIOR to returning item. Returns without prior authorization will not be accepted. A restocking charge of 20% will be charged on returns. Garlock reimburses for price of item only on customer returns. Inbound and outbound shipping is the responsibility of the purchaser. If the item is being returned due to an error made by Garlock, item price and freight is reimbursed.

All returns must meet the following requirements:

All returns must be made within 30 days of purchase date. 
Must be in new and unused condition.
Item must be in original packaging.
Items that contain gas or oil (this includes but is not limited to gas generators and/or gas pumps/ engines or equipment) can not be returned. If gas has been placed in product and run, it is no longer in new condition.

 

Refer to our Warranty Policy and Warranty Claim Form for proper procedures regarding defective items.